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Ticket Infomation

 


Grand Stand include tickets of Center Court and Lotus Court.
For Center Court: The tournament session is from Sep 30 to Oct 9,2011. There are day and night sessions. (Except Sep 30 and Oct 9) Center court has Class A, Class B and Class C tickets.
For Lotus Court: The tournament session is from Sep 30 to Oct 8,2011. There is only one ticket type.


People who purchased tickets can enter National Tennis Center and join tennis carnival from September 25th to October 9th.


There is a detailed category about package .It includes feature issues as follows:
Day Pass-Centre Court ,for all the matches in Centre Court during the day;
Day Pass ,for all the matches in Centre and Lotus Court during the day;
Package- Centre Court,for all the matches in Centre Court from Oct 1-Oct 9;
Package- Lotus Court,for all the matches in Lotus Court from Sep.30-Oct 8;
Family Package-Centre Court,ticket suit including three grand stand tickets for Centre court
Family Package-Lotus Court,ticket suit including three grand stand tickets for lotus court

VIP Hospitality is the top ticket issue of China Open. It contains many VIP rights and extraordinary treatment ,such as special VIP route to the courts and exclusive watching position, star-grade buffets and VIP souvenirs ,official party china open and meet-stars party. Numbers of customers, according the requirements of each individual box, could enjoy the prime tennis seating in the center court from Oct 1 to Oct 9, 2011 while obtain this hospitality package.
VIP-MiniPackage: This 3-day mini-package offers an option for an individual to enjoy the tournament in the premium seating in the center court. The catering service provided by Shangri-La hotel is also includes in the package.

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Ticket Booking Method

1.To book tickets online, please visit the official ticket website of China Open Promotions Limited (COL):Http://Tickets.chinaopen.com.cn

2. To book tickets by phone, please call COL hotline - 400-707-6666
Working hours: 9:00-17:30 (Monday to Sunday)

3.You can also buy tickets at the tickets booking office of COL 
Address of the booking office:
West Gate Boxoffice, National Tennis Center, No.2 Lin Cui Road, Chaoyang District, Beijing
Office hours of the booking office: 10:00-16:00 (Monday to Sunday)

Payment Method
1. Making payment online
You can make payment by various online payment modes, including Alipay, ICBC Online Banking, BOC Online Banking, ABC Online Banking, Bank of Communications Online Banking as well as such credit cards as MasterCard and VISA. Domestic credit card users don’t need to pay any handling fee, while users of overseas credit cards need to pay 4% of the total order amount as handling fee.

2. Making payment upon delivery of tickets
The cash on delivery service will be launched on May 26 when tickets are formally issued. This business can only be available in Beijing (not available for other provinces, municipalities and regions outside Beijing, as well as other countries) and require payment in cash.

3. Making payment at the tickets booking office
You can buy tickets at the booking office of COL. In such case, payments can be made either in cash or by credit card. Domestic credit card users don’t need to pay any handling fee, while users of overseas credit cards need to pay 4% of the total order amount as handling fee.

Address of the booking office: West Gate Boxoffice, National Tennis Center, No.2 Lin Cui Road, Chaoyang District, Beijing
Office hours: 10:00-16:00 (Monday to Sunday).

4. Bank transfer
Groups and corporate clients can choose to buy tickets via bank transfer. Account information is as follows:
Name of receiving bank: Olympic Games Village Sub-Branch, China CITIC Bank.
Name of account payee: China Open Promotions Limited, Beijing
Account No. of payee: 7111910182600166185.

Notes:
a. When remittance is conducted based on transfer from another city, another bank or from abroad, please consult the bank if there is any handling fee. If there is any handling fee, please pay the bank such fee so as to ensure that the actual amount paid to us will be the required amount.
b. The service is only available for RMB remittance.
c. If you want us to send the tickets by mail, please remit the express fee to us together with ticket prices.
d. Please write clearly your name, telephone number and order number in the postscript on the remittance slip for us to make verification.
  When the relevant amount has been transferred to the designated account, please send the remittance slip by email to
tickets@chinaopen.com.cnor by fax to 010-84372060 for us to make verification.
  After acknowledging receipt of the remittance, we will contact you in time and confirm the delivery of tickets. Please call 400-707-6666 for further information.

Delivery Method
1. To deliver tickets to your door
The fee for COL’s door to door ticket delivery service are as follows:

In Beijing, including downtown, outskirts and suburbs, the delivery fee is RMB10 with payment made upon delivery of tickets. In all provinces and municipalities in the Chinese mainland, excluding Beijing, the delivery fee is RMB20 with payment made in advance. In Hong Kong, Macao and Taiwan regions of China as well as other countries, door to door ticket delivery service or cash on delivery service is not offered. So you are suggested to obtain the tickets on the site during the tournament after making payment online. In case you need ticket delivery before the tournament, please call COL hotline - 400-707-6666 for more help.

2. To get tickets at the booking office
You can get your tickets at the tickets booking office of COL.
West Gate Boxoffice, National Tennis Center, No.2 Lin Cui Road, Chaoyang District, Beijing
Office hours: 10:00 -16:00 (Monday to Sunday).

3. To get tickets on the site
This service will be officially launched on September 25 when the tournament kicks off. By then, you can get your tickets at the tickets booking office of COL at the venue of the tournament with valid certification.

Ticketing Policy

I. This policy applies to all individual holders of tickets to Centre Court and Lotus Court, which are bought from the China Open Ticket Center and its authorized ticket agencies, as well as the ticket outlets on the site of China Open 2011.

II. All types of tickets to the China Open will not be refunded once they are sold.

III. Under the following conditions, China Open games shall be considered as in normal operation:

A. Day-session match has begun prior to 17:00 or an evening-session match has begun prior to 21:45, and a match has been completed or the game has been played for over 30 minutes.

B. For all day pass, match has begun prior to 17:00, and a match has been completed or the game has been played for over 30 minutes.

IV. If a match is going along normally, tickets for the relevant match are considered to have been used normally and ticket holders will have no right to require the exchange of tickets.

V. If a match is not played in line with Article III of this policy, it will be considered being cancelled. In such case, ticket holders can exchange tickets as prescribed. The specific method is as follows:

1. The ticket holders shall properly preserve their tickets for the sessions cancelled as the basis for ticket exchange. If the ticket holders have lost their original tickets, they cannot have their tickets exchanged.

2. The ticket holders can exchange their tickets for another game designated as a match of China Open 2011 with equal book value. Tickets can only be exchanged at the ticket outlet on the site of China Open, which is located at the spectator entrance to the venue of China Open.

3. The ticket holders can exchange their tickets for 2011 China Open with same book value, and have their tickets exchanged at China Open Promotions Limited from the day when tickets for China Open 2011 begin to be sold. The address of COL Ticket Center is North Star Century Center, No.8 Beichen West Rd., Chaoyang District, Beijing (TEL: 010-84372208).

VI. This policy is not applicable to holders of complementary tickets.

VII. The final interpretation of this policy is subject to the 2011 China Open Organizing Committee.